Website Refund Policy
Effective Date: May 2026
Website Refund Policy for Renew-photo.com, operated by BrightlineDigital OÜ.
This Website Refund Policy explains how refund requests for purchases made through Renew-photo.com are handled.
This policy applies only to purchases made directly through Renew-photo.com. It applies only to website purchases and website subscriptions.
1. Scope
This policy applies to: - website subscriptions; - one-time website purchases; - browser-based digital photo restoration and editing services purchased through Renew-photo.com.
2. Nature of Digital Services
Renew-photo.com provides digital services and digital content supplied electronically. Access to the service may begin immediately after purchase. By completing a website purchase, you acknowledge that digital services may begin to be performed immediately and that refund or withdrawal rights may therefore be limited to the extent permitted by applicable law once the service has been substantially delivered or consumed. Nothing in this policy limits any mandatory rights you may have under applicable law.
3. 14-Day Refund Window
Refund requests for website purchases may be submitted within 14 days: - from the date of the initial one-time purchase; or - in the case of a subscription, from the date on which the subscription was most recently renewed. Refund requests submitted after the applicable 14-day period may be denied unless a longer period is required by applicable law.
4. Subscriptions and Cancellation
Website subscriptions may renew automatically unless cancelled before the next renewal date. You may cancel your subscription at any time. Unless otherwise stated, cancellation will take effect at the end of the current billing period, and no future renewal charges should be applied after cancellation. Cancellation does not automatically guarantee a refund for the current billing period. Refund eligibility is assessed in accordance with this policy and applicable law.
5. Material Use of the Service
Because Renew-photo.com provides digitally delivered image-processing services that incur infrastructure and computing costs each time the service is used, refund eligibility may be reduced or denied, to the extent permitted by applicable law, where the purchased service has already been materially used. For the purposes of this policy, material use may include factors such as: - the number of images generated or processed after purchase; - repeated use of paid features; - substantial delivery of the purchased service. As a general operational benchmark, where more than 2 images have been generated or processed after purchase, the service may be considered materially used. This may be taken into account when assessing refund eligibility, but it does not override any mandatory consumer rights under applicable law.
6. Refund Eligibility
Refund requests may be considered in circumstances such as: - the request is made within the applicable 14-day period; - duplicate charges; - accidental multiple purchases of the same service by the same user; - unauthorized billing, subject to review and verification; - persistent technical defects attributable to the website service that materially prevented access to or use of the purchased service; - failure to deliver the purchased product or service as required; - other cases where a refund is required under applicable law.
7. Non-Refundable or Limited-Refund Situations
Unless required by law, refunds may be denied or limited where: - the request is submitted after the applicable refund period; - the service has already been materially used; - the issue results from user-side factors such as unsupported browser configuration, outdated software, poor connectivity, device limitations, or misuse of the service; - the request is based solely on subjective dissatisfaction with an output where the service functioned technically as intended.
8. Technical Issues
If you believe you are entitled to a refund because of a technical issue, you may be asked to provide information reasonably necessary to investigate the matter, such as: - screenshots; - timestamps; - browser or device details; - the email used for purchase; - a description of the issue. Where reasonably possible, we may first attempt to resolve the issue through support, reprocessing, account adjustment, or another corrective measure before a refund is issued.
9. Mandatory Consumer Rights
If the mandatory consumer protection laws of your country or region provide additional rights regarding cancellation, withdrawal, replacement, or refunds, those rights will apply to the extent required by law.
10. How to Request a Refund
To request a refund or report a billing issue relating to a website purchase, please contact: websupport@renew-photo.com Please include, where possible: - the email used for purchase; - the date of purchase or renewal; - a description of the issue; - any relevant billing or technical information.
11. Changes to This Policy
We may update this Website Refund Policy from time to time to reflect changes in our services, pricing, legal requirements, or operational processes. The version published on the Website at the time of your purchase will generally apply to that purchase unless a change is required by law.
12. Contact
BrightlineDigital OÜ Estonia Email: websupport@renew-photo.com Website: https://renew-photo.com/