Website Refund Policy

Website Refund Policy for Renew-photo.com, operated by BrightlineDigital OÜ.

This Refund Policy applies only to purchases made directly through Renew-photo.com from BrightlineDigital OÜ ("BrightlineDigital", "we", "us", or "our").

This Refund Policy does not apply to purchases made through Apple App Store, Google Play, or any other third-party marketplace or reseller.

1. Scope

This Refund Policy governs refunds, cancellation-related questions, and billing support for website subscriptions, one-time website purchases, and browser-based digital services purchased directly on Renew-photo.com.

2. Nature of Digital Services

Renew-photo.com provides digital services and digital content supplied electronically, and access to those services may begin immediately after purchase. By completing a Website purchase, you acknowledge that digital services may begin to be performed immediately and that your refund or withdrawal rights may therefore be limited or excluded to the extent permitted by applicable law once the service has been performed or consumed. Nothing in this Refund Policy limits any mandatory rights you may have under applicable consumer protection law.

3. Baseline Global Refund Rule

As a general rule, Website purchases are non-refundable unless otherwise stated in this Refund Policy or required by applicable law. As a baseline rule, a refund may be considered only if: a) no more than 2 images have been generated or processed after the purchase; and b) the refund request is submitted within 3 calendar days from the date of first purchase; and c) the request is made during the active subscription period, where applicable. Because each image generation or processing request creates infrastructure and computing costs, once more than 2 images have been generated or processed, the service is considered consumed and refunds are generally no longer available unless required by law.

4. Country-Specific Rules

(a) European Union / European Economic Area / United Kingdom / Switzerland / Turkey If you are a consumer located in the EU, EEA, UK, Switzerland, or Turkey, you may have a legal right of withdrawal within 14 days from the date of first purchase for contracts relating to digital services. However, by completing your purchase, you expressly consent to the immediate performance of the digital service and acknowledge that, once the service is made available and performance begins, your withdrawal right may be lost or limited to the extent permitted by applicable law. Where a refund is available under applicable law or under this policy, we may issue a refund if: i) the request is submitted within 14 days from the date of first purchase; and ii) no more than 2 images have been generated or processed. To exercise any applicable withdrawal right, you must inform us of your decision by email before the relevant period expires. (b) United States If you are located in the United States, refund requests may be considered if: i) the request is submitted within 3 calendar days from the date of first purchase; and ii) no more than 2 images have been generated or processed. After that period, or once more than 2 images have been generated or processed, the service is considered consumed and is generally non-refundable. (c) South Korea / Mexico / Taiwan / Brazil / China If you are located in South Korea, Mexico, Taiwan, Brazil, or China, refund requests may be considered if: i) the request is submitted within 7 calendar days from the date of first purchase; and ii) no more than 2 images have been generated or processed. After that period, or once more than 2 images have been generated or processed, the service is generally non-refundable unless applicable law provides otherwise. (d) Other Countries In countries where mandatory consumer protection laws provide additional rights, those laws will apply. If no such mandatory exception exists, the Baseline Global Refund Rule in Section 3 applies. For the purpose of applying this section, we may rely on the country reflected in your billing details, invoice details, account records, or other reasonably reliable purchase records.

5. Refund Eligibility for Website Purchases

Refund requests for Website purchases may also be considered in cases such as: a) duplicate charges; b) accidental multiple purchases of the same service by the same user; c) unauthorized billing, subject to review and verification; d) persistent technical defects solely attributable to our Website or service infrastructure that materially prevent access to or use of the purchased service; e) other situations where a refund is required under applicable law. Refund eligibility is assessed based on the specific circumstances, available records, the extent to which the service has already been delivered or used, and any mandatory rights that apply.

6. Non-Refundable Situations

Unless required by law, refunds may be denied where: a) more than 2 images have been generated or processed after purchase; b) the refund request is submitted after the applicable deadline set out in this Refund Policy; c) the customer failed to cancel a recurring subscription before renewal; d) the issue arises from user-side factors, including unsupported devices, browser limitations, outdated software, poor connectivity, local configuration problems, or misuse of the service; e) the request concerns dissatisfaction with a subjective result where the service functioned technically as intended; f) the purchase was made through Apple App Store, Google Play, or another third-party marketplace rather than directly through Renew-photo.com.

7. Technical Issues

If you believe you are entitled to a refund because of a technical problem, you may be asked to provide reasonable information that helps us investigate the issue, including screenshots, timestamps, browser details, device details, payment details, or a description of the error. Where reasonably possible, we may first attempt to resolve the issue through support, reprocessing, account adjustment, or another corrective measure before issuing a refund.

8. In-App Purchases and Third-Party Purchases

Purchases made through Apple App Store, Google Play, or any other third-party marketplace are billed and managed by the relevant third party and are subject to that third party's own billing, cancellation, and refund rules. If you made a purchase through Apple App Store or Google Play, you should generally request cancellation or a refund directly through the relevant platform. BrightlineDigital OÜ does not process refunds for third-party billed purchases unless otherwise required by applicable law.

9. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or incorrect, please contact us before initiating a chargeback so that we can review and, where possible, resolve the issue. If a chargeback or payment reversal is initiated, we reserve the right to provide relevant transaction, usage, and account records to the payment provider or financial institution in order to contest invalid or abusive disputes. We may suspend or restrict access to paid Website services where a payment has been reversed, charged back, or otherwise found to be invalid.

10. How to Request a Refund

To request a refund for a Website purchase, please contact us at: websupport@renew-photo.com Please include, where possible: - the email used for purchase; - the date of purchase; - the country of purchase or billing country; - a description of the issue; - relevant billing or technical information. We may request additional information reasonably necessary to verify your request.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, pricing models, legal obligations, or operational processes. The version published on the Website at the time of your purchase will generally apply to that purchase, unless a change is required by law.

12. Contact

If you have any questions about this Refund Policy, please contact: BrightlineDigital OÜ Estonia Email: websupport@renew-photo.com Website: https://renew-photo.com/