Question 1

How to restore an old photo using Renew?

Accepted Answer

Restoring old photos is easy with Renew, the best photo restoration app for digitizing old pictures:

• Open the Renew app on your iPhone or Android device.
• Choose your preferred AI restoration feature:
    • Enhance - Improve clarity and sharpness.
    • Colorize - Add beautiful colors to black-and-white photos.
    • Fix Scratches - Remove scratches and other damages.
    • Recreate - Fixes very damaged photos.
    • Animate - Add subtle motion to portraits.
• Select a photo from your device's gallery.
• Choose AI Power and press the «Enhance button»
• Look through the result - you can slide the Before/After slider to see changes
• Tap Save to keep your restored image. You can also share the result with friends

Renew is an ideal APP if you're looking for instructions on retouching old photos, editing old photos to look new, or restoring photo quality with AI.

Question 2

Is there a free version of Renew?

Accepted Answer

Yes! Renew provides a 3-day free trial, giving you unlimited access to features like:

• Saving restored photos in HD or printing quality
• Unlimited AI photo restoration processes
• Faster priority photo processing

Ensure you cancel the trial at least 24 hours before it ends through Apple ID or Google Play settings if you don't wish to subscribe.

Question 3

How can I achieve the best photo restoration results?

Accepted Answer

For optimal restoration results:

• Use clear, high-quality original photos when possible. The app works best with portrait photos
• If the result is not as you expected, try to experiment with different AI Power settings for finer control.
• If the result is barely visible, try to process the photo multiple times—AI image restoration results can vary slightly with each attempt.
• For very damaged photos, we recommend using the «Recreate» feature

Perfect for users who want to fix blurry old photos, restore faded images, or make old photos look new again.

Question 4

How do I combine two old photos using Renew?

Accepted Answer

To combine two images:

• Open Renew and select the "Combine" feature.
• Upload two clear portrait-style photos.
• Allow AI to merge faces seamlessly.
• Save the combined image to your gallery.

This feature is great for creating live old photos or remaking old pictures.

Question 5

Can I use Renew on my iPad or MacBook?

Accepted Answer

Renew APP is optimized for iPhone and Android devices, but also works on iPad. It also works with MacBook on Apple Silicon processors. Just download the app from the Apple App Store with the same Apple User ID to share the subscription from iPhone to all the devices.

Question 6

Can I remove dust or creases from old photos?

Accepted Answer

Yes! Our advanced AI automatically detects and removes dust, creases, and minor damage. You don't need editing skills—just upload your photo and let Renew clean it up.

Question 7

Is there a way to retouch faces in old portraits?

Accepted Answer

Yes. Renew's enhancement tools improve facial clarity and smooth imperfections while preserving natural features—perfect for restoring family portraits.

Question 8

Can I enlarge or upscale old photos without losing detail?

Accepted Answer

Yes. Our HD Save and Enhancement features allow you to increase the resolution of old photos for printing, framing, or archiving—without sacrificing quality.

Question 9

How long does photo restoration take?

Accepted Answer

Most photos are restored in under 30 seconds. Thanks to cloud-based AI, you get fast, professional-grade results—no waiting, no fuss.

Question 10

Can faded black-and-white photos be restored?

Accepted Answer

Yes! Renew restores contrast and sharpness to faded photos, then brings them to life with our realistic colorization engine.

Question 11

What's the best way to prepare an old photo for restoration?

Accepted Answer

Use a well-lit, high-resolution scan or photo of the original. Avoid glare, shadows, or blurry uploads for the best restoration results.

Question 12

Why should I restore old photos with Renew?

Accepted Answer

Renew uses cutting-edge AI to bring memories back to life. Whether you want to repair a damaged image or make black-and-white photos look new, our tools do the heavy lifting—no tech skills needed.

Question 13

Can I use Renew to prepare photos for printing?

Accepted Answer

Yes. Save your restored images in HD with our subscription to ensure they're sharp and high-quality for prints, scrapbooks, or framing.

Question 14

Can I use Renew without downloading an app?

Accepted Answer

Currently, Renew is available as a mobile app. We're working on a browser version for those who prefer to restore photos online without installation.

Question 15

Why does the colorization look inaccurate?

Accepted Answer

Colorization is powered by AI trained on thousands of real photos. Sometimes, results may look off due to lighting or photo quality. If colors don't match expectations, try processing the same photo multiple times or adjusting the AI Power setting for better results.

Question 16

The face in my photo looks very different after enhancement. What can I do?

Accepted Answer

For the best AI face enhancement results, use clear portrait photos where the face is large and easy to see. If the result looks unnatural or heavily changed, we recommend switching the AI Power level and trying again. This often helps improve the accuracy of facial features.

Question 17

Why was I charged during the free trial?

Accepted Answer

The 3-day free trial of Renew provides full access to premium features like AI photo restoration, photo scratch removal, and enhancing old photos. However, if you don't cancel at least 24 hours before the trial ends, your subscription will automatically renew, and you'll be charged.

To cancel:
• iOS: Go to Settings > Apple ID > Subscriptions.
• Android: Open Google Play Store > Profile > Payments & subscriptions.

This ensures you won't be billed if you decide not to continue.

Question 18

How can I request a refund?

Accepted Answer

Refunds are handled by the platform you used for the purchase:

• iOS: Visit reportaproblem.apple.com, select the Renew app, and follow the prompts to request a refund.
• Android: Go to play.google.com/store/account, navigate to Order History, and select Request a refund for the Renew app.

Please note that refund eligibility and processing times vary based on the platform's policies.

Question 19

Can I switch from an annual to a weekly subscription?

Accepted Answer

Yes, you can change your subscription plan:

• iOS: Navigate to Settings > Apple ID > Subscriptions, select Renew, and choose your preferred plan.
• Android: Open Google Play Store > Profile > Payments & subscriptions, select Renew, and modify your subscription.

Ensure you make changes at least 24 hours before your current subscription renews to avoid unwanted charges.

Question 20

I canceled my subscription but was still charged. Why?

Accepted Answer

If you cancel your subscription less than 24 hours before the renewal date, the cancellation may not take effect until the next billing cycle, resulting in a charge.

To avoid this:
• iOS: Cancel at least 24 hours before renewal via Settings > Apple ID > Subscriptions.
• Android: Cancel at least 24 hours before renewal through Google Play Store > Profile > Payments & subscriptions.

Always check for confirmation of cancellation to ensure it's processed correctly.

Question 21

Is there a limit to how many photos I can restore?

Accepted Answer

With a paid plan, you can restore unlimited photos. Free trial users may have limits on save resolution or processing speed.

Question 22

Do restored images have watermarks?

Accepted Answer

No. All images saved through Renew—free trial or subscription—are watermark-free and ready for sharing or printing.

Question 23

The app says "Check Internet Connection" but mine is fine. What should I do?

Accepted Answer

Try these troubleshooting steps:

• Toggle between Wi-Fi and mobile data (4G/5G).
• Disable VPNs or firewall services temporarily.
• Restart the Renew app.
• Reinstall Renew from the App Store or Google Play to ensure you're using the latest version.
• Send a support request from the app settings without deleting technical data

Question 24

Why doesn't my photo save correctly?

Accepted Answer

If you see the "Save Error" message:

• Verify Renew has permissions for photo storage.
• Attempt saving again.
• If issues persist, reinstall Renew to resolve potential glitches.

Question 25

My photo didn't improve — it looks the same.

Accepted Answer

Sometimes, if the original photo is already high-quality or extremely damaged, the changes may be subtle. Try:

• Enhance with higher AI Power - For very damaged photos, we recommend using the «Recreate» feature

If you're still not satisfied, you can try our other restoration tools with different settings.

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